Thanks for your comments. The product and engineering team work very closely with our customer support team and have a direct line in communicating feature requests and other feedback. I recommend reaching out to our great customer support team if you’d like to work through any issues you’re experiencing or if you’d simply like to bounce ideas off of us.

I understand your disappointment in the forums being shut down, user networking and community is important to us. For now we had to disable them due to the persistent spamming and we may look into other alternatives to open up a space like this again, but we can’t promise anything.

Again, if you want to talk more about this, please feel free to shoot me a direct email at johan@surveymonkey.com.

In the case of wufoo, this is not true. I was following a thread on the forum that was first posted three years ago on a feature request regarding sorting forms by client. I have nearly 100 forms to manage and the only solution wufoo had for customers was to – get this – search for them by name. Ridiculous.

Perhaps I am missing something – and if I am, please correct me. How will wufoo manage feature requests in the future? And if we want to network or work through an issue with another customer, how will wufoo support that community?

If you have any questions or comments, you can email me directly at johan@surveymonkey.com and I’ll see if I can get you to use wufoo yet!